Second Home Out Reach is a service that focuses on your health, safety and happiness.

We believe that every client is unique and tailor our services to a huge range of different disabilities – from our dedicated specialist team who help high-dependent support clients to our team of dedicated mental health experts, you name it and Second Home Outreach provides it.

We believe that every disabled person is unique and that it’s our responsibility as a care provider to tailor our services to each individual’s needs. Thus, we have multicultural staff who speak a variety of different languages, specialised staff with expertise in a variety of different areas and are members of a number of schemes that seek to bring more fulfilment to our client’s lives.

Second Home Out Reach is committed to delivering exceptional care to NDIS participants in the Melbourne area, contact our friendly team today, so we can create a bespoke plan for you or someone in your family.


Our Philosophy

A Holistic Approach to Care

Mahatma Gandhi once argued that: "The true measure of any society can be found in how it treats its most vulnerable members" and we passionately agree. One of the fundamental things that sets us apart from other species is our capacity to take care of vulnerable members of society, who don’t have the physical or mental tools to do everything for themselves.

However, we also believe that it is vital that this is done in a holistic way. People with disabilities are not young babies who need a carer to take on the role of a parent and do everything for them. They have the rights to be supported to choose where and how they live.

Second Home provides tailor made, individualised care options to suit every NDIS participants' needs

Flexible and Able to Adapt to your needs

We understand that every single one of our clients is unique and we strive to adapt our services to fit their individual care needs. We employ a myriad of different support workers from multicultural backgrounds, who are all trained in cultural sensitivity and often allow us to provide workers that speak a client’s native language. We also have a variety of different specialised teams that offer bespoke services for more complicated clients, including a team of mental health experts and a specialised team for high-dependent support clients.

Personal Care

We’re passionate about delivering exceptional personal care, which enables your loved ones to live comfortably in their own home. At Second Home Outreach we treat all of our clients as individuals and our team of experts will design a bespoke personal care plan that will give your loved ones the freedom, security, and independence that they need.

We train our staff to the highest standards and they will provide a patient, sympathetic and caring service that will make your loved ones feel totally comfortable. We aim to match our clients with carers who have skills that match their needs, be they linguistic or particular expertise within the care sector.

Our personal care services encompass a vast range of basic needs including assistance with - Showering, Grooming, Toileting, Dressing, Eating, Getting in and out of bed, Meal Preparation, Companionship, Basic foot, and skincare, and Personal hygiene.

Contact Second Home’s expert team today to discuss how we can help your loved ones get the help that they need.


Community Participation

Second Home takes a holistic approach to care and wants to help our clients get the most out of their life. We believe that community participation is vital in this aim, allowing individuals to get the sense of fulfilment and belonging that comes from a rich social life.

However, we also understand that this can sometimes be difficult, which is why we have a dedicated team of specialists who help individuals to take part in a plethora of different social and community activities.

Simply contact our team and we will provide a knowledgeable and sympathetic support worker who will accompany them to the event and make sure that they get the most out of it.


We’re very flexible at the range of events we can help you with such as attending social events, recreational activities, attending exercise classes (i.e. local swimming pool) visiting friends and loved ones, visiting tourist sites, going shopping, attending craft classes, etc.

Household Tasks

Our friendly team offers a broad range of domestic services that will enable your loved ones to benefit from the independence and comfort that comes from living within their own home or one of our beautiful houses.

Our team offers a range of household tasks, including Meal Preparation, House/Yard Maintenance, House Cleaning, Shopping, and Laundry, enabling your loved ones to enjoy home comforts.

Providing Exceptional Carers

Every care provider is defined by the people who work for it and Second Home Out Reach is no different. Every single one of our carers has been background checked, has completed the NDIS Worker Orientation Module, alongside experience or education in the care field and sympathetic and supportive management who want to help them deliver the best support possible.