Your Home Away from Home.

This means we will do everything we can to make your holiday with us as enjoyable and memorable as possible.

When you stay with us, you’ll experience:

  • Your own private room, so you feel comfortable and secure.
  • Delicious meal options with personal dietary requirements available.
  • Tailor-made activity programs to suit your interests
  • Surrounded by nature with forest trees and birds at Cockatoo or the sparkling blue ocean at Tootgarook.
  • Beautiful, isolated locations, so you can relax and unwind.
  • Huge outdoor barbeque area to show off your cooking skills and socialise with other guests.
  • Outdoor firepit, for night-time enjoyment and possibly a sing-along.
  • Stargazing in the night sky, searching for shooting stars.
  • Music room for you to enjoy with sofas and lots of records to choose your favourite songs.
  • Indoor games room with table soccer and air hockey.
  • A large selection of board and card games suitable for different age groups.
  • The ability to bring your dog so they can have a holiday too.
  • And so much more, including miniature ponies for you to feed and pat at our Cockatoo location.


Everything you need to know about individual living options

Finding a property that has been designed with individual needs in mind can be tricky, especially when those needs belong to an individual who requires disability support. But did you know that there are individualised living options (ILO) available designed specifically to adhere to the needs of those living with disabilities. NDIS ILO are funded to ensure you or your loved one have all the support they need right there at home. Below is everything you need to know about ILO and how they can help support you and your family.

outdoor bench

How to know if individualised living is right for your loved one

Individualised living is not for everyone, so it’s essential to explore all options before settling on one that suits you. If your loved one is exploring individual living by ILO providers, we encourage you to be hands-on and involved in the design process. An ILO might be suitable for your loved one if:

  • They are over 18 years old.
  • They have friends or family who are a part of their ILO supports.
  • They require at least six hours of support at home each day.
  • They are ready, able, and willing to invest time and effort into their future home.
  • They are ready to start exploring home and living needs/options.

ILOs might not be right for your loved one if they require heavy, around-the-clock support and/or overnight care. Alternatively, an ILO might not be suitable if your loved one requires less than six hours of help at home and/or are under the age of 18.

Frequently asked questions about NDIS SIL and ILO.

  • No. Individual living options are just that. Focusing on individual needs, ILO includes:
    • Living alone
    • Host arrangements
    • Co-residency
    • Living together options
  • They are an alternative to group home services and are flexible and tailored to each individual and their needs.
  • Supported independent living or SIL is support provided to individuals who rely heavily on a support person to assist them with everyday living. Generally, those receiving SIL services require around-the-clock care and share a group home with others who require supports. SIL has three levels:
    • Lower needs
    • Standard needs
    • Higher needs
  • ILO began as an alternative to SIL. Tailored to your specific needs, individualised living options are personalised and flexible living arrangements and are an alternative to group homes.
  • To cater to everyone, there are a variety of options participants can choose from. They include:
    • Living alone(A combination of supports provided to a person living in their own home).
    • Host family arrangements(Participant lives with a host family who is not related to them).
    • Co-residency.(A person lives with one or more people).
    • Living together. (A participant lives in their own home with one or more people).
  • The NDIS will add supports to your plan in two stages.
    • Stage 1: Exploration and Design - helping find the best package for you. This might include who you want to live with, where and what support you’ll need and from whom.
    • Stage 2: Supports - This stage is putting your supports in place. Supports are monitored and adjusted according to your needs.
  • The NDIS funds ILOs and SILs. Your support package determines how much funding you are eligible to receive, but support level 1 participant can receive up to $105,000 of care and supports per year, level 2 participants can receive up to $150,000, and level 3 up to $230,000. Please note, however, that these figures are an estimate and that the NDIS will determine your actual level of support based on your individual needs.
  • ILO and SIL supports might look like (but are not limited to):
    • Personal care (groceries, cooking, cleaning, paying bills, etc).
    • On-call attendants.
    • Help with making daily decisions.
    • Assistance with setting up your home.
    • Providing resources to help maintain independence.
    • Support with managing your emotions.
    • Assistance with finances.
    • Carers, volunteers, and neighbours who provide regular help.
    • Building connections with others.
growing old together

How does Second Home support NDIS ILO participants?

Each of our guests is unique and have different, tailored support packages. At Second Home, we work with people living with disability and their families to determine how to support them while they are here with us. We take into account each guest’s home life and do our very best to emulate the service and care they are used to receiving so as not to disturb their routine. Our experienced carers provide high-quality support and are compassionate and understanding of each guest’s individual needs. Many of our guests are ILO participants, and so each member of our staff is extensively trained and makes it a priority to maintain an inviting atmosphere without compromising our guests’ experience or care.

For Quality Disability Support Services From An NDIS Provider That Cares, Contact Second Home Today

At Second Home, we’re dedicated to providing all of our guests with individualised support and disability services tailored to their specific needs. We understand that, at times, everyone forgets just to take a minute to breathe, which is why we have created a safe haven for people with disabilities to come and just take a load off. So if you and your loved one are looking for NDIS ISO or other disability support services in Melbourne by compassionate NDIS providers, look no further than Second Home, your supportive home away from home.